FAQ - Luz Viajes Tour
Frequently asked questions about our travel packages, booking, and services.
Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about bookings, documentation, changes, safety, transportation, and external factors for Luz Viajes Tour.
You can book directly on our website, via WhatsApp, or at our offices in Cusco.
We accept bank transfers, card payments, and cash.
A deposit is required to confirm the booking; the remaining balance must be paid before the tour begins.
DNI, passport, or foreign ID card. For Machu Picchu, the document must match the ticket.
Yes, all passengers must carry valid identification.
Yes, with at least 96 hours’ notice and subject to availability.
Refunds are not provided, but you may reschedule according to our policies.
We inform you about risks at high-altitude destinations and recommend providing a medical certificate if you are unable to travel.
Yes, as long as prior information is provided and our guides’ recommendations are followed.
We work with companies authorized by the MTC and with valid SOAT insurance.
A transfer or replacement will be provided at no additional cost.
No, hotels in Cusco and the Sacred Valley do not accept refunds or modifications.
The tour may be rescheduled, but refunds are not provided.
Yes, at high-altitude destinations to ensure passenger safety.
Yes, unless the passenger requests not to appear in group photos.